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How maju22 Handles Your Personal Information

When you open an account with us — whether you fund it via Touch 'n Go eWallet, Boost, or GrabPay — you share information we take seriously.

Data collected only for account and payment purposesNo sale of personal data to third partiesSSL-secured account and transaction recordsYour right to request data access or deletionApplies to all Malaysia-region accounts
maju22 How maju22 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand which pages load correctly. You can adjust cookie preferences from your browser settings at any time without losing your account.

Account Security Practices

Every login triggers an OTP verification to your registered mobile number. This step protects your account from unauthorised access and is required before any withdrawal is processed or payment method is changed.

Data Retention Timeline

Active account data is kept for as long as your account is open. Once you close your account, records are retained only for the period required by applicable local law, then deleted or anonymised.

Requesting Changes to Your Data

You may request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit requests via live chat or our support email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Live Chat

Use the live chat window on any page of the site to raise a data request or report a concern. A member of our account team will pick it up directly and log your request.

Email Support

Send a written data request or correction query to our support email. Include your registered account name and the specific data point you want reviewed, corrected or removed.

Account Settings

Some data fields — display name, phone number, preferred payment method — can be updated directly inside your account settings without contacting us first.

Common Questions About Your Data and Rights

Below are the questions we receive most often about how maju22 handles personal information. If your question is not covered here, our support team can provide a specific answer through live chat or email.

We collect your name, email, phone number, date of birth and payment method details — such as your Touch 'n Go eWallet or GrabPay identifier — when you register and make your first deposit.

Payment data is passed only to the payment processor handling your transaction — for example, the gateway managing your Boost or DuitNow transfer. Those processors cannot use your data for any other purpose.

Send a request via our support email or live chat with your registered account name. We will verify your identity first, then provide a summary of the personal data held against your account.

Yes. Where no legal retention obligation applies, we will delete or anonymise your data after you close your account. Requests go through our support team and are processed in line with applicable local law.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can turn off non-essential cookies in your browser settings; your account access will not be affected.

Every login requires OTP verification sent to your registered mobile number. This step also triggers before any withdrawal is approved or your linked payment method — such as Touch 'n Go eWallet — is changed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.