Reference

Our Legal Position and Your Rights on maju22

This page sets out the legal basis on which maju22 operates, how we handle your account and data, and what your rights are under our policies. Access to our platform depends on local law and is available only where permitted in Malaysia.

Jurisdiction-conditional accessData handling policyAccount rights and responsibilitiesContact paths for legal queriesTouch 'n Go eWallet, Boost, GrabPay covered
maju22 Our Legal Position and Your Rights on maju22
LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If a legal or policy question cannot be answered by reading this page, we have direct contact paths available. Our support team can route your query to the right internal department — whether that covers account disputes, data requests, or policy clarifications. Response times for formal legal requests may be longer than standard account help queries.

Live Chat Raise a legal or policy question directly through our live chat channel. We will log it and escalate to the relevant team if the matter requires formal handling.
Email Support For written legal correspondence — data access requests, account dispute filings, or formal policy objections — submit via our registered support email so a paper trail is created.
Account Help Centre Our account help section covers policy FAQs, wallet dispute steps and verification queries. Check there first; it resolves most legal-adjacent questions without needing a formal request.
ACCOUNT AND DATA STANDARDS

How We Handle Data, Cookies and Account Security

Our approach to data, cookies and account security follows a consistent set of internal standards we apply across every account on the platform. We do not sell personal data to third parties, and wallet identifiers — including your linked Touch 'n Go eWallet or Boost details — are stored in encrypted form. Cookie usage on the site is limited to session management and performance measurement; we do not use third-party advertising cookies without disclosure.

Data Retention Account and transaction records are kept for the period required under our internal compliance schedule. After that period, personal identifiers are anonymised rather than deleted outright to preserve audit integrity.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to measure page performance. No advertising cookies are placed without a clear disclosure on your first visit to the site.
Account Security Account access uses OTP verification tied to your registered mobile number. If you believe your account has been accessed without authorisation, contact live chat immediately and we will lock the account within minutes.
Requesting Changes To update personal details, correct a data record, or request a copy of the data we hold on you, submit a written request through our support email. We will acknowledge within two working days.

Legal and Policy Questions You May Have

These are the questions we hear most often from Malaysia-based account holders about our legal terms, data practices and account rights. If your question is not here, reach out through live chat or email.

Access depends on local law and is available only where permitted in your region. You are responsible for checking whether using the platform is lawful in your location before registering.

We collect your contact details, linked payment method identifiers such as your Touch 'n Go eWallet or GrabPay reference, and transaction history. This data is used for account management and compliance purposes only.

Send a written data access request to our support email from your registered address. We acknowledge within two working days and aim to fulfil the request within the timeframe our policy specifies.

You can request account closure at any time. Some transaction records are retained for our internal compliance period even after closure, after which personal identifiers are anonymised rather than fully erased.

We notify you directly at your registered contact before any material change takes effect. If you do not agree with the updated terms, you should withdraw your balance and close your account before the effective date.

Raise a dispute through live chat first — our team logs every case and can retrieve transaction records for Boost, GrabPay or Touch 'n Go eWallet payments. Formal disputes that cannot be resolved at this level are escalated internally.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.